Eligibility, timing, and steps for returns and refunds.
Updated June 20260 sections2 min read
At Your Company, we want every customer to receive the right product or service in proper condition. This Return Policy explains when a product or service may be returned, replaced, or refunded after purchase from our platform.
Return Eligibility
Products or services may be eligible for return or correction if they are delivered damaged, defective, incorrect, incomplete, or significantly different from the confirmed order. To qualify, any physical items must be unused, in their original packaging where applicable, and returned with all accessories, manuals, invoice, tags, and seals intact.
Reporting Timeline
Customers should report damaged, defective, or incorrect products as soon as possible after delivery, preferably within 24 to 72 hours. Reports should include the transaction number, invoice, clear photos or video of the issue, and a short explanation. Late requests may be rejected if the condition cannot be verified.
Non-Returnable Items
Certain items or services may not be returnable after delivery for hygiene, licensing, activation, personalization, clearance-sale, or manufacturer policy reasons. Items damaged due to misuse, incorrect installation, unauthorized repair, liquid damage, physical impact, or missing parts are not eligible for return.
Inspection and Approval
All return requests are subject to inspection by our team or authorized service representatives. Approval depends on item condition, supplier rules, stock availability, and the nature of the issue. We may offer repair, replacement, refund, store credit, or another reasonable solution depending on the case.
Replacement Rules
If a replacement is approved and stock is available, we will arrange a replacement after receiving and verifying the returned item. If the same item is unavailable, the customer may choose an alternative, paying any price difference, or accept an approved refund or store credit.
Refund Timelines
Approved refunds are processed after the returned item passes inspection. Refund timelines may vary depending on the original payment method, bank processing time, and internal verification requirements. Refunds may be processed to a verified bank account or other approved payment channel.
Return Shipping
If the return is due to our mistake, a defective item, or transit damage confirmed during review, we may bear or reimburse reasonable return shipping costs. If the customer returns a product for a change of mind, delivery or restocking charges may apply where permitted.
How to Request a Return
To request a return, contact our customer support team with your transaction details, contact information, and evidence of the issue. Please do not send any items back without return approval, as unapproved returns may be refused or delayed.
